Due to the recent current events in the world we would like to discuss the importance of travel insurance before your vacation here at Pacific Edge Eco Lodge & Villa Pacifica.
We have noticed more cancellations and airline changes in the last few months for our guests worldwide. We understand how frustrating this may be especially when you have planned your trip many months in advance. As much as we can empathize with you all, our cancellation policy is one that we normally can not waiver from. We are a small family run business and this is our bread and butter, so to speak. We do not have the same leniences as the larger establishments and big hotel chains. So for this reason and to protect yourselves from other changes in your travel plans we HIGHLY recommend purchasing travel insurance. We have personally used Trawick insurance for less that $50 per trip. Of course, depending on where you are coming from in the world, you might want to seek out the best insurance in your area. This is separate from the airlines as I have realized most airlines do not cover your accommodations, only flights. We understand how additional costs do add up when making your travel plans but this is one that we consider a non negotiable. We never know what might happen and so its very important to consider paying the additional insurance for everyones peace of mind.
Our cancellation considerations are as follows:
IF you must cancel then please let us know as soon as possible so that we can help rebook your dates. If your booking is 30 days or less we do charge the full booking amount. If your booking is 31 days or more out, we do charge 75% of total booking plus $50 cancellation fee for each room plus a cc processing fee. If we are able to rebook your dates, we will consider waving the service fees but please reach out to discuss prior and to get a cancellation code. We are a small boutique hotel with minimal rooms so we might not be able to rebook your room in that short amount of time but sometimes we do have last minute walk ups. With that being said, it is under our discretion to refund or waive any fees associated with a cancelled booking. No shows/No calls will NOT be waived.
If you are cancelling due to a positive COVID test or illness, please contact us with your insurance policy information, proof of your positive COVID test results and your cancelled flight information. Then we can help guide you to file a claim with your insurance. Cancellation refunds will not be considered unless you provide these documents.
In summary, we will do our very best to accommodate you as we want your vacation to be a highly memorable one, in a positive way, but again, please understand we are a small family run business and this is our livelihood. We do not have the same leniences as the larger establishments and therefore must follow our cancellation policy.
Thank you for your respectful consideration and understanding of our policies. Our best advice to help you is to make sure to purchase travel insurance before your trip! We hope that you do not have to cancel and that we get to meet you all in the very near future!
-Michaelynn & Sid Vandiver
Owners at Pacific Edge Eco Lodge